Returns Policy

Last Updated: November 21, 2024

Order Cancellation Policy

Orders can be canceled free of charge within two days after purchase. Please contact our customer service to request a cancellation within this period. After this timeframe, the order will be processed, and cancellations may no longer be possible.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Requirements

  • Items must be in brand-new condition.
  • Returned products must include all original packaging and accessories.
  • Products must be received within 30 days of the delivery date.

The following items are not eligible for returns:

  • Customized items
  • Books and DVDs
  • Clearance items
  • Tattoo machines and thermal printers

Orders paid via COD are non-refundable. If products are damaged or lost during shipping, store credit will be provided. Inspect your order upon delivery and report any visible packaging damage to the shipping partner.

How Do I Return an Item?

Email us at service@tatomus.com with:

  • Order number
  • Item(s) to be returned
  • Condition of the item(s)
  • Reason for return

We will respond within 24 business hours (excluding holidays). We are closed on Saturdays and Sundays.

Resolution

Store credit will be issued for all returned items. Refunds are not available due to product nature.

Once you email service@tatomus.com and meet all return requirements, you will receive a Return Authorization.

Include the Return Authorization in your return package. Securely package your items in a sturdy box with padding (e.g., bubble wrap) or a padded envelope. Ship the package to the address provided in the Return Authorization within 30 days of the original purchase date.

If any parts are missing or the product is damaged during return shipping due to improper packaging, the buyer will be held responsible.

Processing Time

Once our warehouse receives your return, processing takes 3 to 5 days. You will receive a confirmation email, and store credit will be issued.

Defective or Incorrect Item Return Policy

If you receive a defective or broken item, please email our support team at service@tatomus.com.

Custom Order Return Policy

Due to the personalized nature of custom orders, we cannot accept returns on custom items.

Tattoo Machines/Equipment Return Policy

Equipment includes tattoo machine, power supplies, battery packs, autoclaves, and anodizers.

Customers have 48 hours after receiving a machine to report issues. If an issue is found.

Return Shipping Costs

Customer Responsibility Damage

If the return or exchange is due to damage caused by improper handling by the customer, the shipping costs for the return and exchange will be paid by customer service.

Other Reasons

For returns or exchanges due to other reasons (e.g., product quality issues, discrepancies with the description, etc.), the shipping costs will be covered by ATOMUS. Shipping fees will be refunded via the payment method used for the original order, or can be paid separately through PayPal.

Return Address

1475 Thordale Ave, Suite A, Itasca, IL, 60143, USA (Chicago)

Important: Please contact our customer service via email before returning any items to confirm the return process. Unauthorized returns may not be accepted.