RETURN POLICY

Last Updated: November 21, 2024

Free Shipping

Orders over $200 and shipped within the United States qualify for free shipping. Certain items are excluded from free shipping, such as gloves, knee cloths, coverings, green soap, surface disinfectants, surface wipes, and gallon-sized products. Orders eligible for free shipping will be sent via FedEx or UPS ground shipping.

Return Requirements

  • Items must be in brand-new condition.
  • Returned products must include all original packaging and accessories.
  • Products must be received within 30 days of the delivery date.

The following items are not eligible for returns:

  • Customized items
  • Books and DVDs
  • Clearance items
  • Tattoo machines and thermal printers

Orders paid via COD are non-refundable. If products are damaged or lost during shipping, store credit will be provided. Orders must be inspected upon delivery, and any visible packaging damage should be reported to the shipping partner.

How Do I Return an Item?

Simply email us at service@tatomus.com with the following information:

  • Order number
  • Item(s) to be returned
  • Condition of the item(s)
  • Reason for return

We will respond within 24 business hours (excluding holidays). We are closed on Saturdays and Sundays.

Resolution:

We will process store credit for all returned items to compensate for their cost. Refunds are not an option due to the nature of the products.

Once you email service@tatomus.com and meet all return requirements, you will receive a Return Authorization.

Include the Return Authorization in your return package. Securely package your items in a sturdy box with padding (e.g., bubble wrap) or a padded envelope. Send the package to the address provided in the Return Authorization within 30 days of the original purchase date.

If any parts are missing or the product is damaged during return shipping due to improper packaging, the buyer will be held responsible.

How Long Does It Take to Process My Return?

Once our warehouse receives your return, it may take 3 to 5 days to process it. After processing, you will receive an email confirming the return authorization, and we will issue store credit.

Defective or Incorrect Item Return Policy

If you receive a defective or broken item, please email our customer support team at service@tatomus.com.

Custom Order Return Policy

Due to the personalized nature of custom orders, we cannot accept returns on custom items.

Tattoo Machines/Equipment Return Policy

Items classified as equipment include foot switches, power supplies, battery packs, autoclaves, and anodizers.

Customers have 48 hours upon receiving the machine to assess any issues. If issues are found, a replacement will be provided upon returning the original machine. After the initial 48-hour period, manufacturers will evaluate issues under their warranty guidelines.

If your machine has a problem and is under warranty, please follow these steps:

  1. Email service@tatomus.com describing the issue with the machine. Provide your invoice number. If you do not have an invoice number, include the email address or name associated with the account.
  2. We will confirm that your machine is under warranty, contact the manufacturer about the issue, and provide a solution for repairing the machine (if applicable).
  3. As each manufacturer has unique solutions, we will contact you to discuss the next steps once the issue is determined.